カスハラ条例案、９月議会提出へ　客に防止の責務明記―東京都

　東京都は１９日、客が店員や従業員らに過度な要求や著しい迷惑行為を行う「カスタマーハラスメント（カスハラ）」を防止する条例案について、９月議会に提出を目指す方針を明らかにした。同日公表した条例案の骨子では、カスハラを明確に禁止し、事業者や就業者だけでなく、顧客にも防止のための「責務」を課しており、成立すれば全国初となる。
　小池百合子知事は同日の定例記者会見で「都内で安心して働くことのできる環境を確立していきたい」と述べた。（2024/07/19-18:00）

The Tokyo metropolitan government plans to introduce an ordinance to prevent "customer harassment," or excessive demands and disruptive behavior by customers against store and other workers, during a metropolitan assembly session in September, it was learned Friday.
   According to an outline of the ordinance released on the day, it will clearly prohibit customer harassment and impose duties not only on business operators and workers but also on customers to prevent such behavior.
   If enacted, the ordinance would be the first of its kind in Japan.
   "We want to create an environment where people can work safely," Tokyo Governor Yuriko Koike told a press conference the same day.
   The ordinance will define customer harassment as illegal acts such as assault and threats, as well as wrongful acts such as excessive demands and verbal abuse.