カスハラ防止条例制定へ　全国初、東京都

　東京都は２０日、客が店員や従業員らに過度な要求や迷惑行為などを行う「カスタマーハラスメント（カスハラ）」を防止するため、全国初となる条例を制定する方針を固めた。条例案にはカスハラの禁止を明記し、罰則は設けない方向。具体的な内容や制定時期についてはさらに検討する。
　小池百合子知事は同日の都議会定例会の施政方針演説で、「カスハラが都内の企業でも深刻化している。東京ならではのルール作りが求められている」と述べた。
　カスハラの問題を巡り都は昨年１０月、有識者や経済団体の実務者らによる検討部会を設置。今年２月上旬に開かれた会合で、都が罰則規定なしの「理念条例」をつくることで全員の意見が一致し、実効性を確保するため、各業界ごとにガイドラインを策定する必要があることでも合意していた。（2024/02/20-17:40）

The Tokyo metropolitan government plans to create an ordinance to prevent "customer harassment," or excessive demands and disruptive behavior by customers against store and other workers, it was learned Tuesday.
   The planned ordinance would be the first of its kind in Japan. It would clearly prohibit harassment by customers, but is not expected to impose penalties. Details will be worked out later.
   Customer harassment is "becoming a serious problem at companies in Tokyo," Tokyo Governor Yuriko Koike said in a policy speech at a meeting of the Tokyo metropolitan assembly on the day. "We need to draw up rules that are unique to Tokyo," she said.
   To discuss the issue, the metropolitan government set up a panel of experts and working-level officials from economic organizations in October last year.
   At a meeting earlier this month, the panel unanimously agreed that the metropolitan government should draw up an ordinance without penalties. It also recognized the need for each industry to draw up its own guidelines to ensure effectiveness.