カスハラ条例、来年４月施行　定例議会に条例案提出へ―東京都

　東京都は、従業員らが客や取引先から過度な要求や迷惑行為を受ける「カスタマーハラスメント（カスハラ）」を防止する条例案について、来年４月１日の施行を目指す方針を固めた。今月１８日から始まる都議会定例会に条例案を提出。成立すれば全国初となる。
　条例案では、カスハラについて、就業環境を害する違法行為や不当行為と定義。民間企業や行政機関、ボランティア活動といったあらゆる職場や場面でカスハラを禁止する。努力義務として、事業者には「就業者の安全確保」、客には「就業者に対する言動への注意」をそれぞれ求める。罰則は設けない。（2024/09/04-15:07）

The Tokyo metropolitan government has decided a target of enforcing an ordinance against customer abuse of workers from April 1 next year.
   The metropolitan government will submit its draft of the ordinance at the metropolitan assembly session that starts Sept. 18. If enacted, the ordinance will be the first of its kind in Japan.
   The draft defines customer abuse as unjust and illegal acts that disturb the working environment. The ordinance would ban such harassing acts in a variety of environments including at private companies, public organizations and volunteer activity sites.
   Business operators would be obliged to make efforts to secure their employee's safety, and customers to be careful with their words and actions toward workers. There would be no penalties for violations.
   The Tokyo government will present concrete examples of such abuse and outline countermeasures in guidelines it will draw up. Industry groups and business operators will be asked to create their own manuals of how to respond to such harassment.