８０００人「意向沿わず」　かんぽ不正の全契約調査―日本郵政

　日本郵政グループは３１日、かんぽ生命保険の不正販売問題に絡み、過去５年分の全契約（契約件数３０００万件、契約者数１９００万人）を調査した結果、「契約内容が意向に沿わない」と回答した契約者が７０００～８０００人に上ったと発表した。このうち、２２０６人の契約に法令や社内規定違反の恐れがあり、郵政グループは関係する郵便局保険販売員の調査などを進め、全容解明と顧客の不利益解消を急ぐ。
　顧客が実際に不利益を受けた疑いがある乗り換え契約が対象の特定事案調査（契約件数１８万３０００件、契約者数１５万６０００人）では、３月２５日時点で法令・社内規定違反が３０３３件に拡大。郵便局の保険販売員ら２２１０人が関与した。２月末時点から関与人数で４８５人、違反件数で８６３件増えており、郵政グループはさらに残り約２０００件の特定事案で精査を進める。（2020/03/31-19:00）

Japan Post Holdings Co. said Tuesday that 7,000 to 8,000 policyholders of subsidiary Japan Post Insurance Co.'s insurance contracts concluded in the past five years have complained that the contracts did not meet their needs.
   Of them, contracts for 2,206 policyholders may have violated law or in-house rules, according to a survey by the Japan Post group, which covered 30 million contracts involving 19 million policyholders.
   The group aims to get to the bottom of its improper sales practices for Kampo insurance products of Japan Post Insurance and eliminate disadvantages of customers caused by the irregularities, by fully conducting investigations into insurance sales personnel at post offices.
   A probe into cases in which policyholders are suspected to have suffered disadvantages through switching to new insurance products found that 3,033 contracts violated law or in-house rules as of last Wednesday and that 2,210 employees, including sales personnel at post offices, were involved in the misconduct. The figures increased by 863 and 485, respectively, from the end of February.
   The investigation covered 183,000 contracts involving 156,000 policyholders. The group will examine the remaining some 2,000 contracts.