金融庁、みずほに報告命令へ　行政処分も視野―ＡＴＭ障害

　金融庁は１日、現金自動預払機（ＡＴＭ）などが利用できなくなる障害が発生したみずほ銀行に対し、銀行法に基づく報告命令を出す方針を固めた。全国で預金が引き出せなくなったことに加え、ＡＴＭからキャッシュカードや預金通帳が取り出せなくなった事態を重くみている。同庁は万全な顧客対応を要求するとともに、障害発生の経緯や原因について詳しく報告を求める。
　２月２８日に発生した障害では、ＡＴＭで預金を引き出せなくなったほか、インターネットバンキングも一時停止した。金融庁はキャッシュカードなどを取り出せなくなった顧客が数時間、店頭で待たされるなど「現場でとても困った顧客がいる」（幹部）ことを問題視。業務改善命令などの行政処分も視野に、慎重に対応を検討するとみられる。（2021/03/01-17:25）

Japan's Financial Services Agency decided Monday to issue an order under the Banking Act for Mizuho Bank to report on a system failure that left its customers unable to withdraw cash from ATMs across the country on Sunday, informed sources said.
   The FSA appears to take seriously the situation in which Mizuho customers were also unable to take out their cash cards and passbooks from ATMs.
   The agency is expected to demand the bank report in detail on the circumstances and cause of the failure, which also suspended internet banking services.
   The bank has explained that the failure was due to a defect that occurred during work to update time deposit data. The FSA is expected to seek a detailed investigation into the cause.
   The agency also plans to urge the bank to take all possible measures for customers whose cash cards and passbooks were not returned.